Sarah Jo Smith

Office Manager
Family Physicians of Jonesboro

Their customer service has been impeccable and I highly recommend them to any company looking for the highest quality network protection.

For the past two years, iTechs has maintained our backups, security and overall network health. With our medical practice, it is imperative for our patients’ information to have the highest security protection possible. Otherwise, we would risk costly and possibly detrimental consequences. I am very specific and demand the highest quality from my staff as well as those who provide services to our business; as this is ultimately a reflection of our establishment. iTechs understands that quality work is essential and has not disappointed in any format. As a business owner, don’t make the mistake of paying for services that are anything less than exceptional.

iTechs
5 / 5 stars

Rusty Guinn

President
CBJ Collections

I can promise that with iTechs handling not only our backups but our equipment needs and internet requirements, sleeping at night is much easier.

Since iTechs has been our provider, we have two different in-house backup systems and a backup process to the Cloud. And we backup every day without fail. They also provide a system of monitoring our equipment and data every day. One Monday morning, I received a call at 7:00 am from iTechs saying that we had suffered a Ransomware attack which could have been extremely expensive. I have heard of prices in the range of $25,000.00 or more. Jim told me that iTechs would be restoring our data from our backup and we could possibly be down until early afternoon. By about 11:00 am or earlier we were back running and the result was that we never saw any evidence we had suffered the attack.

iTechs
5 / 5 stars

Debra Thompson, CPA

Overall, over the past 18 years of being an accountant, iTechs has been the most reliable for me and the most cost efficient.

I have been with iTechs for several years now. I was with several other companies before that claimed to provide computer expertise and backups. However, when things got to be where systems failed, they failed in their promises. iTechs has been there when issues arise and they have stuck with me until issues were fixed. I had an issue where I needed data from the day before and they retrieved it without a problem. That speaks volumes to me. I know they are protecting my system from cyber attacks. This service has come at a cost but my peace of mind is worth it.

iTechs
5 / 5 stars

Ron Smith

VP
Ashley Lighting

You promised to take me out of the day to day IT role and it has happened.

Now I spend my time on other important work and our users are able to contact iTechs directly to get the support they need. I commented recently that now we seldom need to logout or reboot. Very seldom are we completely down. I am not sure how you put a value on down time but in our environment, when the computer is down, nothing productive happens - everyone stops working and waits! This leads to shipping delays, poor customer service and ultimately lost sales!! By allowing iTechs to oversee support, we are able to ship orders on time, provide proper customer service and make the sales that we need.

iTechs
5 / 5 stars